AutoSales Academy Content – [Page Title] Showroom to Signature Meet and Greet Mastery Qualification with needs and requirements Enquiry form Static Demonstration 5 step walk around: Static Demonstration Qualification probing questions Physical Demonstration Test drive routes Questioning referring to needs and requirements taken Financial Conduct Authority Part exchange and appraisal Master Vehicle Financing Options Finance types Cash Conversion Trial closing Building a presentation The presenter form Presentation Guide Negotiation How Competent a Negotiator are you? Psychology of negotiation The Close After the Sale After the sale basic process Paperwork New/Used Vehicle order Essential Documentation Requirements Transaction Manager Referral Optimising Vehicle Delivery Dates for Maximum Customer Satisfaction Organising the Vehicle Delivery Process Vehicle Handover Checklist Factory ordering of NEW cars Days before delivery Handover Day Service plans Customer satisfaction Customer satisfaction Questions During Handover Completed Paperwork Follow up calls Sales Checklist Prospecting & Following up leads Preparation for prospecting Types of Prospecting Telephone Cold Calling and to existing lapsed lead scripts E-mails to cold and existing leads Preparation Example of standard email Example of emails using professional software Letters Social Media Texting Service and Parts Departments Following up leads Manufacturer Leads follow up process Handling telephone calls 1 Handling telephone calls 2 Handling telephone calls 3 ASA Telephone Prompt 1 ASA Telephone Prompt 2 Five deadly sales sins Sales Executive Standards Mystery Shops Motor Industry Jargon Appendix – Blank Forms
