Aftersales Efficiency Self-Assessment

3 minutes to find out whether your service department could be leaving serious profit on the table.

Answer Yes or No Honestly

If you are unsure, count it as a No. The purpose of this assessment is to identify where aftersales profit may be leaking through leadership, process or retention gaps.

Question 1 | Leadership & Numbers

Do you or your Head of Business review Gross Profit Per Service Advisor and Effective Labour Rate at least monthly, and can you or Head Of Business name your current upsell conversion rate from memory?

Yes — we track profitability at advisor level and ELR monthly. No — we mainly look at total revenue only, or I am not sure.

Question 2 | Process & Upsell

Does your service department use digital vehicle checks, video or photo health checks to visually present upsell opportunities before work is authorised?

Yes — every car gets a consistent digital check. No — we still rely heavily on verbal upsell, printed sheets, or inconsistent use.

Question 3 | eVHC unsold work recovery

Does your service department follow up on unsold Red and Amber work unsold at point of service?

Yes — all unsold work is followed up. No — we dont have the time to follow up unsold work.

Question 4 | Retention & Action

Do you know your current service retention rate and have you taken a targeted, data-driven action to improve it in the last 90 days?

Yes — we track retention and have run a targeted campaign recently. No — we do not track it accurately or rely mostly on generic reminders.

Get Your Result

Complete your details below and your result will be shown on screen. The answers will also be sent to Tatnall so we can understand where your aftersales opportunity may sit.

Dealership Name

Your Name

Job Title

Email Address

Phone Number

Cars Serviced Per Week

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By submitting this form, you agree that Tatnall may contact you about your assessment result. This tool is for guidance only and does not replace a full review of your dealership data.