Submit eVHC Opportunity
Capture unsold Red and Amber eVHC work so Tatnall can re-contact the customer, re-solicit the work, offer payment options and help recover revenue that may otherwise be lost.
New Recovery Opportunity
Complete the form below after the eVHC has been completed and the customer has declined some or all of the recommended work.
Customer Details
These details are required so the customer can be contacted professionally and the outcome recorded.
Enter the customer’s full name.
Best number for follow-up contact.
Used for quote confirmation or payment link support.
Confirm permission/legitimate basis for follow-up contact.
Vehicle & Dealership Details
Link the opportunity back to the correct vehicle, advisor and dealership site.
Registration number linked to the eVHC.
Useful when explaining the work back to the customer.
The site where the eVHC was completed.
Advisor who handled the original visit.
eVHC Work Identified
Default assumptions are based on 50% of Red work and 15% of Amber work being sold on the day, leaving a clear follow-up recovery opportunity.
Urgent/safety-related work identified on the eVHC.
Default assumption: 50% sold while the vehicle is on the ramp.
Advisory/future work identified on the eVHC.
Default assumption: 15% sold while the vehicle is on the ramp.
List the exact work to be re-solicited, for example tyres, brakes, pads, discs, air con service, alignment or MOT advisories.
Record why the customer declined: cost, timing, needed to think, payday, partner approval, payment option needed etc.
Preferred Follow-Up Approach
Capture how the customer should be approached and whether payment support may help conversion.
Opportunity Ready for Follow-Up
In a live system, this record would now be saved securely to the CRM/database and shown in the Follow-Up Pipeline.
